A Help Desk That Understands Your Business
Remote support for your staff, 7 a.m. to 7 p.m. MST, Monday through Friday, with 24/7 emergency support for critical issues.
What Is Included
- Phone, email, and ticket-based support
- Secure remote sessions for fixes and training
- New hire setup and departing-user lockdown
- Password and MFA resets with identity verification
- 24/7 emergency support for critical outages and security incidents
- Monthly summaries of tickets and trends
Who It Is For
Small and mid-sized businesses in any industry, with specialized depth for practices that handle sensitive client or patient data. See how we apply it for small business, healthcare, legal, and finance.
Common Questions
What are your hours?
Regular support runs 7 a.m. to 7 p.m. MST, Monday through Friday, and we are available 24/7 for emergencies. Arizona does not observe daylight saving time.
What counts as an emergency?
A critical outage, a suspected security incident, or ransomware. We define emergencies and how to reach us after hours in your service agreement, so there is no guessing when it matters.
How quickly will you respond?
Response targets are set by priority in your service agreement, so that you know what to expect before you sign.
Talk Through Your Compliance and IT Needs
Tell us about your practice. We will reply with an honest read on where you stand and what to fix first. Support hours are 7 a.m. to 7 p.m. MST, Monday through Friday, and we are available 24/7 for emergencies.